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Customer Service

John LaGrasso
Chairman of the Board and Chief Creative Officer

  You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Your packing slip will indicate where you need to send your return. In general though, you may return merchandise to: PO Box 92, East Hanover, NJ 07936. If you have any questions regarding your order, please feel free to contact us at: Service@TwinDesignGroup.net